Warranty, Terms & Conditions
Warranty, Terms & Conditions.
SDG Trading Pty Ltd ACN 008 154 041 (‘SDG’, ‘we’ or ‘us’) is the wholesaler of products which include door levers, knobs, locks and latches under certain brand names which include:
What does this warranty cover?
This warranty covers any defects in materials and workmanship of the following SDG products:
- door levers,
- door knobs,
- pull handles,
- locks, and
together ‘Warranty Products’.
This warranty is subject to the restrictions and qualifications set out below.
You are eligible for our warranty if you:
- have purchased any Tradco Product from an authorised Reseller;
- make a claim within the Warranty Period; and
- have complied with the terms of this
How long does this warranty last?
This warranty is valid for ten (10) years from the date of purchase of your Tradco Product from an authorised Reseller (‘Warranty Period’).
What is not covered by this warranty?
Some of our product finishes are intended to be ‘living finishes’, the character of which is intended to change and develop as a result of time, touch and climate conditions. Further, your Tradco Product may be subject to normal wear and tear which could include scratches, or minor blemishes on the façade of the Tradco Product. Accordingly, we do not warrant the condition, appearance or functionality of the finish of our products.
Minor defects that do not affect the workings of an Tradco Product can be a normal part of the manufacturing process. If any of our Tradco Products are sold to you with such a minor defect, please contact us. We may, in our sole and absolute discretion, replace or provide a substitute to one of our Tradco Products.
SDG does not assume liability for any labour charges relating to the removal or reinstallation of the Tradco Product. SDG will pay the costs of shipping a replacement Tradco Product to you. SDG will return only to the country of purchase, and we will not pay for any other taxes or freight or handling expense related to the Tradco Product.
Any damage to your Tradco Products resulting from accident, misuse, willful damage or abuse, improper installation or a failure to comply with the ‘Installation, Care & Maintenance’ section below, is not covered by this warranty.
This warranty does not extend to second-hand Tradco Products where you were not the original buyer. This warranty also does not extend to any Tradco Products purchased from:
- any seller that is not an Authorised Reseller; or
- any online auction, daily deals, discount shopping or similar
What will SDG do?
If a Warranty Product does not meet SDG’s high-quality guarantee, as outlined in this warranty, we will, at our sole discretion, replace (or replace with the nearest matching product if it has been discontinued), repair or refund the cost of the faulty Warranty Product, provided that your claim satisfies the conditions and requirements of this warranty.
We will require you to provide a proof of purchase from an Authorised Reseller and dated within the Warranty Period, such as a tax invoice, receipt or bank statement.
SDG will pay the costs of shipping a replacement Warranty Product to you. SDG will return only to the country of purchase, and we will not pay for any other taxes or freight or handling expenses related to the product. SDG does not assume liability for any labour charges relating to the removal or reinstallation of the Warranty Product.
What is the claim process?
Please contact your place of purchase regarding a Warranty Product that you consider has breached the terms of this warranty. They will contact us for assessment so we may determine whether to repair or replace that Warranty Product if appropriate.
Australian Consumer Law statement
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand Consumer Guarantees Act 1993
Nothing in this warranty is intended to limit or otherwise exclude or affect your rights under the Consumer Guarantees Act 1993.
Limitation of Liability
SDG’s liability in respect of any defect in any of our Warranty Product and to which this warranty applies, is limited solely to the cost of the Warranty Product that you purchased. SDG has the right to choose whether to repair, replace or refund the cost of any defective Warranty Product.
This warranty excludes all other warranties, conditions, offers, promises or assurances, whether express or implied, except to the extent that such warranties, conditions, offers, promises or assurances cannot by the operation of law be excluded.
Installation – IMPORTANT – please read prior to installation
Warranty Products must be installed in accordance with our installation instructions that can be located at the Resources paragraph below and in a workman like manner.
Some Warranty Products are provided with brass screws. All brass screws require pre-drilling. Please take extra care when fitting. We will not be responsible for any damage or loss if you do not adhere to these requirements together with those set out in the Product Guides detailed in the ‘Resources’ section below.
We attempt to match finishes of the screws and hinges as close as possible, however we cannot guarantee that the match will be exact. You agree that we will not be required to replace any stainless-steel screw or hinge based on their being a discrepancy between the finish of the stainless-steel screws and the solid brass hinges.
Caring for your Warranty Product
Warranty Products have been made using the highest quality materials available to us and the most current manufacturing and finishing techniques. We consider the majority of our range of finishes to be ‘living’ finishes, the patina of which will change with use over the life of the product, thereby adding character to the item. Alternatively, we also provide durable plated and powder coated finishes (chrome, satin chrome, matt black and metallic).
Your Warranty Product has been designed and made to last you many years – use it, love it and care for it well.
Minimum Maintenance Requirements
All Warranty Products should be regularly and gently cleaned with a non-abrasive multi-purpose cleaner such as ‘Mr Sheen’ and a soft dry cloth.
Any build-up of dirt, salt, rust or other corrosive contaminants should be removed as soon as possible to avoid any damage or stains to your Tradco Product.
Please refer to our resources below for any maintenance requirements that your Tradco Product may have.
Resources – Installation, Care & Maintenance and Resellers
Further information on our products and authorised Resellers, can be found at the following links: finishes, fitting instructions, templates, care & maintenance information and instructional videos and a list of our authorised Resellers can be found at our website.
TradCo wholesale account holders should return any faulty stock to TradCo for assessment. We do not accept returns directly from the public.
We offer a 10-year warranty on door furniture and a 12-month warranty on other items. We do not warrant finishes.
Change of Mind Items
TradCo accept change of mind stock items back for credit in the following circumstances:
- The goods must be returned within 90 days of purchase; and
- The goods are returned in “as new” condition (goods will not be accepted for return if previously fitted, have missing screws or are unsaleable for any reason); and
- TradCo’s credit returns form is filled out – with all details including invoice number goods were purchased on.
Please note that a 20% re-stocking fee applies to all change of mind credits. For change of mind returns TradCo’s Credit Returns Form must be completed, with invoice number or proof of purchase provided (download here).
We attempt to credit all items returned in the same month as we receive them. Therefore, any details you provide to make the process quick and easy helps us to process your credit quickly and correctly.
If you require any further information on our returns policy, please do not hesitate to contact our sales team at [email protected] One of our team members will be more than happy to assist.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Happy to help, contact us here.